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Q: Breadcrumb trails seem to be common navigation aids. But in which ways and how often are they really used? Is it enough to rely only on the breadcrumb trail to tell the user where she is in the site hierarchy (for example when she arrives via a deep link), or do you still need to do that with headings, etc.?

‍Q: Our web-based application currently requires two logins to use: one for the application and one for each module under the application. I’m having trouble convincing others on the team that we should just have one login. What do you think?

Q: The web team at our company wants me to figure out the best way to add a 6th level of navigation to our website. Is the best way to do this to add this level of navigation sub-nested under the 5th level on the left-hand side of the page?

Ideally, conduct usability studies on both the user interface and the documentation to help you define and prioritize problems with both. The data you gather will help you to measure the benefits in terms of business metrics for both the UI and the documentation.

If management isn’t implementing changes based on usability tests, they might not be convinced of the value of the data you’ve collected.

A Content Style Guide provides rules and examples for how content should be crafted and presented to users, and will ensure that your messaging is consistent and effective.