Acquire, retain, and grow with a single real-time view of your customers

Our CONNECTED Platform brings your customers to life in rich detail. The Customer 360 licensable software uses the newest GenAI, Machine Learning, Graph and Advanced Analytics technology and bolts onto your existing infrastructure to help you understand your customers more deeply than ever before.

Understand your customers in fine detail to serve, market, and communicate more effectively

We get you closer to your customers by harnessing cutting edge GenAI and Advanced Analytics. Connect data streams into configurable dashboards and unify your customer view for customer-facing and operational teams. Improve your marketing performance, sales pipeline, and churn avoidance to grow your business.

Acquire new customers with intelligent prospecting

Use ML, AI, and GenAI to reduce acquisition costs and target the right prospects with the right marketing messages and campaigns.  

  • Optimize marketing ROI by exposing deep link data connections
  • Reduce acquisition costs with non-obvious dependencies
  • Deliver impactful campaigns by finding hidden patterns
  • Pinpoint higher propensity-to-buy cohorts with elevated segmentation accuracy

Retain existing customers and minimize churn

Identify issues and patterns that lead to customer churn. We provide the platform to deliver effortless experiences that keep customers coming back for more.

  • Identify patterns to detect and avoid churn with advanced analytics and sentiment analysis
  • Have the right conversation every time with historical analytics 
  • Analyze buying patterns to optimize the customer journey and boost customer loyalty

Grow your business with up-sell and cross-sell opportunities

Optimize your revenue potential and increase customer retention with segmentation. We ensure your existing customers are kept happy and that you can find new ones with ease.

  • Segment customers with greater accuracy to grow revenue
  • Uncover non-obvious connections to increase customer lifetime value
  • Improve cross-sell, promotions, and product-slotting with product affinity analysis

Clients use Expero Customer 360 across many industries

Our platform accelerates you towards a more connected, holistic, and deep understanding of your customers. Find new customer patterns, improve lead generation, and reduce churn with our Connected Customer 360 platform.

Explore our Customer 360 Demos for your industry below.

Finance

Healthcare & Pharmaceuticals

Retail

Insurance

Telecom

Our
Customer 360
Partners

Best-in-class Data and Seamless Delivery with Word-Class Partners

Expero partners with Morningstar for top-tier financial data and OpenFin for seamless platform delivery, ensuring the best in market intelligence and user experience.

  • Morningstar: Provides reliable, actionable data for portfolios and products.
  • OpenFin: Enables fast, flexible deployment across platforms.

These partnerships ensure best-in-class data and agile delivery, meeting your evolving needs with superior performance and flexibility.

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Software modules designed to help you  better understand your customers

Our CONNECTED Customer 360 platform has been built following hundreds of custom software delivery projects in retail, finance, utilities and more. Designed to provide rich customer information to make informed decisions about marketing, sales, and service, our platform empowers businesses to find new customers and delight existing ones.

Entity Resolution

Use advanced graph and matching algorithms to compile unified, accurate customer profiles for a comprehensive 360-degree view. Enhance marketing strategies and customer experiences. 

Entity Resolution

Workflow Management

Streamline operations and build chains of logical conditional triggers to automate triage, sort tasks, and enhance business analytics. Empower users to design and manage workflows effortlessly, ensuring efficient task handling and insightful data-driven decisions.

Workflow Management

Analytics

Gather, process, and analyze data seamlessly. Use various data connectors and robust analytics pipelines to transform raw data into actionable intelligence, driving informed decisions and strategic growth.

Analytics

Graph and Data Exploration

Empower users to uncover hidden patterns and relationships for more informed decision-making and strategic innovation. Leverage connected data traversal, network analysis algorithms, and AI to correlate, filter, and traverse data seamlessly.

Graph and Data Exploration

Reporting

Generate insights and make data-driven decisions without waiting for pre-built reports. Enhance your agility and responsiveness, empower your teams, and leverage the power of flexible data access with intuitive UI.

Reporting

Anomaly Management

Using network analysis and advanced analytics, detect anomalies, reduce false positives and uncover hidden connections. Trigger and mitigate anomalous activities through customizable workflows, ensuring prompt and effective response.

Anomaly Management

Scenario / What If

Use advanced analytics to create “what-if” analysis tools, enabling you to forecast and evaluate scenarios easily. Make informed strategic decisions, gaming out potential outcomes based on our robust analytics framework.

Scenario / What If

Dashboards

Bring data together to visualize insights effortlessly. Leverage customizable, user-friendly frameworks that allow for personalization and collaboration. Empower your team to make data-driven decisions with clear, interactive, and shareable dashboards. Also compatible with Power BI, Tableau and many of the major 3rd party tools.

Dashboards

Generative AI

Using Jetpack, coordinate your data sources, analytics, and complex analytics in a simple user-friendly interface.  The ability to use Natural Language Processing to drive workflow, visualizations and business processes. 

Generative AI

Introducing Jetpack, your Customer 360 GenAI co-pilot

Spend more time selling and less time sifting through spreadsheets. Jetpack unlocks the power of your data so you focus on connecting with customers and identifying the next great opportunity. Through text-based conversation, our AI-driven digital agent enables users to query, explore, and transform customer data into beautiful, easily explainable visualizations.

  • Search via natural language
  • Drive user interface visualizations
  • Improve workflow and historical analysis
  • Find hidden patterns and opportunities

Clients use Expero Customer 360 across many industries

Our platform accelerates you towards a more connected, holistic, and deep understanding of your customers. Find new customer patterns, improve lead generation, and reduce churn with our CONNECTED Customer 360 platform.

Explore our Customer 360 Demos for your industry below.

Dive deeper on Expero’s CONNECTED Customer 360

Want to understand the software in more detail and explore how to implement it in your business? We’ve curated a selection of materials to help you realize its potential and build a business case.

Connect

Book a hands-on demo with our team

Case Study

Visualized insights with a modern Customer 360 and risk solution for a healthcare company

Webinar

Applying Graph to C360 to Increase Top Line Revenue

Our Insights

Learn more about our work in

Customer 360

Cyber security demo with Jetpack

Watch our demo on how Expero's Connected software fights cyber crime using AI and real-time analytics.

Jetpack for Wealth Screener

Connected Jetpack: An AI-assisted analytics module for navigating complex data and generating actionable insights!

Next Generation Authorization and Entitlements Services

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Get in Touch

Ready to leapfrog the competition?

Get in touch to find out how to license our software and get to know your customers better than ever before. Pop your details in the form and one of our product experts will get back to you right away.

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Dashboard

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Scenario / What If

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Analytics

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Data Explorer

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Anomaly Management

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Work Flow Management

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Reporting

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Entity Resolution

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Finance

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Healthcare & Pharmaceuticals

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Retail

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Insurance

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Telecom

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