Rethinking Generative AI: It's Not Just About Queries

Generative AI is incredibly exciting, and the ability to generate queries from natural language has captured everyone's attention. The current focus is heavily skewed towards building highly accurate and comprehensive text-to-query solutions. But is this the most effective or efficient way to help users? Probably not. We can't assume users only want to generate queries, nor can we predict every question they might ask. Instead, we need to understand what users actually want to achieve and the problems they face. That's where Generative AI can truly shine.

At Expero, we approach Generative AI by focusing on user intent:

• What are users really trying to accomplish?
• Do they actually need AI agents to generate queries?
• What will genuinely help them in their specific job or task?

The Power of User Intent‍

Understanding user intent is crucial for building effective Generative AI experiences. By prioritizing user goals, we focus on their workflows and the insights they need, rather than just query generation. Let's be honest: users today aren't always looking to generate queries. They often need help summarizing text, navigating complex processes, exploring data patterns, and much more. That's why Expero developed Jetpack, a highly customizable, advanced generative framework designed to understand user intent. We recognize that the best way to help is to understand user needs, pain points, and how to best address the problem by combining Generative AI with an intuitive user experience. Jetpack is built to deliver value by adapting to the diverse goals users have. Here are some examples of how we've used Jetpack to improve the user experience:

• Guiding users through personalized conversations and workflows.
• Accelerating procedural tasks.
• Helping users understand and analyze their data.
• Explaining, summarizing, and analyzing visualizations.
• Providing guardrails and validation for LLM results.
• Facilitating human-in-the-loop interactions.
• Offering personalized recommendations.
• Creating and populating visualizations with key information.

To build truly valuable experiences with Jetpack, we engage in a thorough discovery process with our clients. We map user workflows, challenges, and real-world use cases to understand exactly how Generative AI can seamlessly integrate into their daily routines. This allows us to go beyond surface-level applications and directly empower users in their work.We've learned that while many teams are excited about the potential of text-to-query generation, users often struggle to realize its benefits. With these solutions, users are often left to interpret query results themselves, rather than the system delivering insights in a way that aligns with their needs. There are many ways to unlock significant value with Generative AI while keeping the user at the center.Jetpack's user-intent focused approach is ideal for developing high-quality, production-ready Generative AI applications that prioritize the user. That's why Jetpack is Expero's go-to solution for quickly and effectively integrating Generative AI into any application and delivering immediate value.