Lombardi Software was creating a lower-cost, on-demand version of its enterprise solution for business process management. The company wanted help defining the offering and designing the user experience for its new market.
Expero created and tested a design prototype with target users to define the right feature set for this audience and to ensure usability. Key findings from user testing included how users wanted to model business processes, which tools needed to be integrated, and how users preferred to collaborate with others. The offering has been well-received by customers, and Forrester Research called it a “user-friendly…but powerful” tool.