Course Overview

Applications and websites that require users to sift through and act on rich sets of data to accomplish their tasks pose special user interface challenges. Examples of these user experiences are everywhere: call centers, compensation management, process mapping, configuration, pricing, supply chain, web analytics, B2B marketplaces and more. Creating user experiences for end-users who engage in complex problem-solving calls for an approach that’s different from traditional user-centered design (UCD) methods. This course explores techniques and interaction design patterns geared toward complex problem-solving.

Audience: Interaction Designers, UI Developers, Information Architects, Product Managers, Business Analysts, Visual Designers, Usability Specialists, Executive Management with oversight responsibility.

Course length: 1 day, 2 days or 3 days

Course Highlights

• Defining complex applications and websites
• Unique user audience
• Common problems with a UCD and product definition approach
• Why use cases don’t work
• Tools for comprehending and deconstructing the problem
• Interaction design patterns
• Information Architecture: common situations and solutions
• Prototyping and user testing for complex applications and sites
• New methods for communicating design concepts
• Vital role of content and terminology
• Visual design methods that enhance complex information display
• Managing and using patterns
• Project lifecycle
• Reviews of examples suggested by participants during class
• Interactive exercises
• Q&A