Modernizing voice communications for traders
Enabling existing telephony soft client to be FDC3 compliant, to work as a fully enabled Workspace Application and for new features to be implement that enable seamless telephony interop across the desktop.
Enhanced Software Interface for Communication Hardware
Use Case
A leading provider of secure, compliant communications and multi-cloud connectivity solutions for the global financial markets. Expero was retained to modernize and uplift a current telephony product to be compliant for diabled and related FDC3 user interface compliance features in their software platform
Customer Challenges
Multiple Challenges including:
- UI and User Experience
- Custom Software Development
- Technology & Platform Integraton
Delivered Results
UI and User Experience - The Expero team created new and innovative designs for the advisors and workflow patterns with an interactive application with the desired feature requests. These were curated and defined using an agile project with low and high fidelity work products. The end goal was a comprehensive application and customer experience for the overall suite of products including the new portfolio experience
Custom Software Development - The team was able to build the new features with a single page application with REACT and extend the current customers platform and expand the current systems feature, over all usability and bring a new easy to use product to market
Expero Solution
Modernized and ensured compliance new fully enabled workspace applications and features. Improved customer experience with better UX and UI and new features for increased usability
Desktop Toolbar, Left-right Call Monitor,Favorites Dialer, Desktop Notifications, and 3rd-party App Call Integration
Directory, and 3rd-party App Call Integration
Notification Sidebar, Contect Detail, and 3rd-party App Call Integration
