Leveraging AI to streamline applications for goverment assistance program
A government assistance program was bogged down with legacy systems and inefficient processes, leaving caseworkers overburdened and funding at risk. Expero was brought in to reimagine the customer experience and end-to-end workflows and design an entirely new operating platform.
Form to be Verified Using AI Orchestration
Use Case
A government assistance program was bogged down with legacy systems and inefficient processes, leaving caseworkers overburdened and funding at risk. Expero was brought in to reimagine the customer experience and end-to-end workflows and design an entirely new operating platform.
Customer Challenges
The challenges were multi-faceted and included:
- AI-Driven Experience
- Prototyping
- User Research
- Data Visualization
- Modernization
Delivered Results
Strategy & Roadmapping - Data and technology assessments helped to identify critical elements for modernization and prime the agency for AI-powered tools.
Technology Platform - The end-to-end process was reimagined with AI playing a foundational role in each step of the journey.
Custom Software Development - Implemented ML, NLP, Computer Visioning, Nudge Model and Conversational UI to completely transform how applicants engaged with the agency.
Business Outcome - Dramatically reduced workloads for case workers at the agency and drove down processing costs while improving outcomes for applicants.
Expero Solution
Expero helped this government agency leverage AI to dramatically improve the applicant experience and reduce manual work, reducing costs and improving efficiency.
Behind the Curtain: Analyze Stage of AI Orchestration
Behind the Curtain: Final Stage of AI Orchestration
Form Is Verified Using AI Orchestration
