I have a new job as a UI designer, and my company just doesn’t understand User Experience. Development runs the show, and they think my job is to design icons and color palettes. What’s the best way to explain UX so that everybody gets it?
We think the best way to explain that UX is more than graphic design is with a graphic (yes, that’s ironic). We think of [...]
In usability tests, people say our application is easy to use. But in the field, very few users are actually using the app. What should we do?
Your user adoption could be low for many reasons. A common reason is lack of usefulness. That’s what we’ll discuss here. Usability testing typically focuses on how easily and efficiently users can complete their tasks. Those are important. Just as important is [...]
I’m designing the UI for an application, and people here have different ideas about what this product should do. How am I supposed to design when I don’t know what I’m designing?
This is a common problem, especially when requirements haven’t been written down and agreed on by the project and business stakeholders. We recommend doing a stakeholder survey early in the project, to help align the stakeholders. The [...]
We get feedback from users when we’re able to do usability tests, which is not often enough. What other sources are good for user data?
Companies often fail to take advantage of internal sources of user data. In defining requirements for the next release, do you talk to Tech Support or Customer Service to identify the most frequent or critical usability issues they’ve heard about from users? Those teams [...]
My company just switched to an Agile Development Process. How can I incorporate user-centered design and research activities into Agile Development?
Agile Software Development is a process that minimizes risk by limiting the amount of time and effort associated with each software release. There’s a lot we like about Agile, as opposed to traditional waterfall development (which involves finishing a discrete, concrete step before starting the next [...]
How do you do research for an online wellness program that spans the course of several weeks and measures changes to behavior over time?
In this instance, where the feedback you are looking for has much to do with the efficacy of a program over time, get feedback from people who have completed and who have failed to complete the behavior change program. Conduct a survey to ask questions [...]
I am the only Information Architect + Designer in an IT Solutions company. I am also fresh out of college. How can I introduce some processes to work with the programmers / coders who are working on Enterprise Solutions?
This is a question we could speak about endlessly! The good news is you’ve completed the first step. The company hired you to do IA and design work, so they [...]
When evaluating a web site, what is the correct process to create tasks for a user test?
The process for creating appropriate tasks for a user test for a web site is slightly different than the process for creating tasks for a software application. On a web site, you have the advantage of being able to view web analytics and traffic data to pinpoint specific problem pages (for example, [...]
Our company conducts usability studies on our major products, but most of the recommendations never seem to make it into the released products. I’m tired of seeing the same problems every release. How can I encourage my management to make more changes based on results of our usability tests?
If management isn’t implementing changes based on usability tests, they might not be convinced of the value of the data [...]