I have a new job as a UI designer, and my company just doesn’t understand User Experience. Development runs the show, and they think my job is to design icons and color palettes. What’s the best way to explain UX so that everybody gets it?
We think the best way to explain that UX is more than graphic design is with a graphic (yes, that’s ironic). We think of [...]
Someone on our website redesign team wants to include a list of 100+ links at the bottom of every page (to mirror Salesforce.com’s approach). Are a lot of companies including essentially their site map on every page?
Most sites don’t put their site maps on every page, and certainly not 100+ links. Doing so clutters each page and makes the content hard to scan and read. It also increases [...]
My company’s site has links that say “click here” or “click here for more info”. I think our links should be more specific, but other people here say it’s OK because they see it on other websites. What do you think?
Avoid vague links such as “click here”. Our research shows that Web users typically scan text until they find content of real interest, at which point they switch [...]
For setup pages which are generally only used for getting started, do you recommend wizards to guide the user through the steps?
Wizards are very useful in some circumstances, but can be very annoying to users in others. When deciding on whether wizards are the right approach, consider the experience and skill sets of the users who will be responsible for setup pages. If the users of the system [...]
When is a hierarchy too deep, and what are the alternatives to using a deep hierarchy to access and organize information?
Hierarchies are often abused, plagued by issues that can lead to a frustrating user experience. Hierarchies can become overloaded, creating an Alice in Wonderland-like experience down a never-ending rabbit hole. Besides being tedious to navigate, deep hierarchies can take up valuable horizontal screen real estate. They can cause [...]
Is it important that users be able to get to any content in a website within 3 clicks?
We hear at least weekly of companies enforcing the “rule” that users must be able to get to any page in the site within 3 clicks. There are several problems with this rule. One problem is scalability. In very large or complex websites and web applications, the rule just doesn’t scale. [...]
How do you design a transactional page that requires horizontal scrolling? Do you freeze the left frame like Excel, or use tabs?
It is almost never appropriate to design a page that includes horizontal scrolling. In several studies conducted by Expero staff, horizontal scrolling caused many serious usability issues. For example, in one study, users repeatedly failed to see important row actions within a page that scrolled horizontally””there was [...]
Are there any usability issues with using drag and drop controls in a web application?
AJAX technology makes it easier to add drag and drop controls to a web application. This is great news. Many times we’ve tested complex web applications where the users asked for drag and drop controls that were not available at the time for the given technology platform. Download this file to see a [...]
Is it OK to change the navigation of a website once users have logged in?
Yes, if the user experience is completely different for logged-in users vs. users who may just be browsing for company or product information. One good example of when and how to do this is banking and finance sites. Often, the general user experience includes a large range of products and services organized by category [...]
What are the issues with disabling a browser’s navigation bar?
Disabling a browser’s navigation bar can have serious consequences for your users. However, it may be the right answer in some cases. Opening a new window with disabled browser navigation takes control away from the user””usually a violation of a basic heuristic of designing usable systems. Multiple research studies have found that the “Back” button is one of the [...]