What are the pros and cons of remote usability testing?
Remote usability testing is an excellent method for getting feedback when study participants, facilitators and/or observers are in different physical locations. Using web conferencing software such as WebEx, GoToMeeting or UserVue, remote testing enables screen sharing among everyone involved in the study. When the study participant has control of the screen (in presenter [...]
My company’s site has links that say “click here” or “click here for more info”. I think our links should be more specific, but other people here say it’s OK because they see it on other websites. What do you think?
Avoid vague links such as “click here”. Our research shows that Web users typically scan text until they find content of real interest, at which point they switch [...]
My company thinks about customer requirements but does not think about end-users. What’s your advice?
For a software company, “customer” and “end-user” often are different. A customer is the one who buys the software, and an end-user is the one who’s stuck using it. Customers and end-users can have very different goals and requirements for the software. Customer requirements are usually driven by Product Management, while a User Experience [...]
My company just switched to an Agile Development Process. How can I incorporate user-centered design and research activities into Agile Development?
Agile Software Development is a process that minimizes risk by limiting the amount of time and effort associated with each software release. There’s a lot we like about Agile, as opposed to traditional waterfall development (which involves finishing a discrete, concrete step before starting the next [...]
For setup pages which are generally only used for getting started, do you recommend wizards to guide the user through the steps?
Wizards are very useful in some circumstances, but can be very annoying to users in others. When deciding on whether wizards are the right approach, consider the experience and skill sets of the users who will be responsible for setup pages. If the users of the system [...]